Terms and condition

All orders placed with SouvenirJapan.com constitute the acknowledgement and acceptance of all conditions listed on Souvenirjapan.com Price List and all conditions listed below. All parts shall remain the property of Souvenirjapan.com. Japan until paid for in full. All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice.

WARRANTY: No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, or mishandling. All merchandise sold by Souvenirjapan.com is only subject to manufacturers warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts. In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Tokyo Municipal Court. Souvenirjapan.com Customers will acknowledge and agree to this stipulation once the transaction has been made with Souvenirjapan.com. It is the customers responsibility to retain any and all invoices for their records and warranty claims.

Tracking Orders?
Deliveries will only be made to the shipment owner's address and will not be shipped to others or third parties addresses. All items displayed are mostly carried in stock by respective manufacturers and in most cases will be shipped out within a few business days after the products have been delivered to our warehouse and re-packed for shipping. You will be promptly contacted by email if there is a problem with your order. All deliveries are subject to the policies and procedures of Souvenirjapan.com and are subject to change without prior written and/or oral notice. Once your order has placed with us, you will be given a confirmation via email from us. Please note that all tracking number will NOT be issued/advised until your order is delivered out from our warehouse.

Import/ Custom Taxes?
For different countries, there are different import taxes Electronic Goods. However, in most countries, import taxes are charged based upon the total amount on our declared commercial/shipping invoices, With our exporting experiences, we are able to minimize your expenses for the total tax and shipping charges.

Back Order?
If Souvenirjapan.com is unable to fill the entire or part of the order immediately; the balance of the order's will be placed as back order. Parts in stock will be sent immediately unless otherwise specified by the customer. All back orders will be automatically sent out upon their availability unless cancelled by customer. All cancellations prior to dispatching re subject to a 40% cancellation fee.

Damage Claims during Transit?
All products are packed and shipped by using carrier-approved materials and methods. All products are carefully packed to prevent any damages during transits. However, damages may occur occasionally. Any damages during transit are the responsibility of the shipping company, therefore all damage claims must be made by the customer directly to the shipping company/agent. All products shipped by Souvenirjapan.com are insured. In case of damage, retain all boxes, cartons, packing materials and damaged merchandizes for the carrier for inspection. Customer is not allowed to refuse shipment or return it without approval since your right to make a damage claim may be denied. If the damage is apparent upon receipt, accept the merchandise and note the damage and irregularities on the bill and have the deliverer sign it as verification. If the damage is not readily apparent at the time of arrival (situation where the box is intact but the merchandise inside is damaged), then it must be reported to the shipping agent within 24 working hours upon receipt of the shipment. After inspecting on the damaged merchandise, the shipping company will determine whether to compensate the damaged merchandizes or to pay the repair costs. Compensation of the merchandize value is not negotiable. Repair cost is an arbitrary amount which can be negotiated with the carrier in the event of disagreement. All disputes as to the amount or manner should be addressed with the shipping company. Souvenirjapan.com under no circumstances shall be liable for the damaged merchandise or for subsequent settlement of the claim with the shipping company. However, if you need assistance for a claim. We would be happy to assist you in reaching an settlement with the shipping company. Any visible damage should be brought to the attention of the deliverer at sight. All claims for damaged merchandise must be made with the shipping carrier. Souvenirjapan.com cannot initiate any warranty claims with the shipping company. The initial claim must be made by the customer himself.

Product Specifications
Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site was true and correct at the time of publication.

By placing an order and/or making a purchase, you confirmed that you have read this agreement and agree with the terms and conditions contained in this Agreement. Please read carefully before proceeding to purchase.
Disclaimer
The information from or through this site is "as-is" and "as available". All warranties expressed or implied are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The information may contain errors, problems or other limitations. Souvenirjapan.com is not responsible, without any limitation for any indirect, special, incidental, or consequential damages.
Buyers agree to indemnify, defend and hold Souvenirjapan.com the staffs and its affiliates harmless from any loss, claim and expense, including reasonable legal fees that may arise from the content or use of the Souvenirjapan.com website.
All responsibility and liability for any damages caused by viruses contained within electronic files of this website is also disclaimed.
Souvenirjapan.com is not responsible for any tariffs, taxes, and regulations that may exist in destination countries. Souvenirjapan.com is not responsible for shipping delays.